I'm Lisa Koeman. I study how people use technology, and use those insights to design and build better technology. By combining research, design, and hands-on making skills, I aim to create products and services that have a meaningful impact on people's lives. I specialise in the development and in-situ research of publicly situated service design, with a focus on 'tech for good'. Currently, I am a researcher at University College London.


Field studies, contextual inquiries, surveys, wireframing, prototyping, sketching, observations, personas and scenarios, use case and activity diagrams, statistics, interaction design, graphic design, visualisation design, cognitive walkthrough, heuristic evaluation, GOMS, expert reviews, mind maps.


Pen, paper and post-its, Adobe Illustrator, Adobe Photoshop, Adobe Premiere Pro, Balsamiq, Keynote, Microsoft Word, Microsoft Excel, OmniGraffle Pro, Silverback, SPSS, laser cutter and other 'making' tools, and various web development and basic programming languages.


My work has been featured in various media outlets, including BBC News, The Atlantic, Wired, Gizmodo, Fast Company, Engadget, Washington Post, Yahoo!, The Daily Dot, Le Mouv, Experimenta Magazine, MetaTrend, and Cambridge News. It has also been exhibited at the Graphic Design Festival Breda. In addition, I have a series of academic publications at top HCI conferences.

Public speaking

I have given talks at Microsoft Research, Goldsmiths University, University College London, University of Amsterdam and various academic and industry conferences including CHI, DIS, UbiComp, PerDis and UXPA.


Please get in touch via hi@lisakoeman.nl, or find me on LinkedIn or Twitter